🆘 Support12

Where to start

If something is not working as expected, first check it inside Confluence.

Recommended first steps

Step	What to check
1	Open the Confluence page where you use Public Pages for Confluence
2	Open the Public Page panel in the byline
3	Review the page status, slug, SEO fields, and sync state
4	Open Apps → Public Pages for Confluence and check site settings
5	If you use a custom domain, review the current domain status and DNS setup

In many cases, the issue is caused by a small configuration detail, such as:

incorrect page slug
incomplete site setup
robots mode set to noindex
custom domain DNS not fully propagated
a page with too many large images taking too long to publish

✉️ Contact

If you need direct help, contact us at:

📧 Email: support@typeswitch.net

We usually reply within 24 hours on business days.

What to include in your message

To help us understand and resolve the issue faster, please include the following details.

Information	Why it helps
Confluence page URL or page title	Helps identify the affected page
Site slug or custom domain	Helps locate the correct public site
Short description of the issue	Gives context immediately
Expected result vs actual result	Helps identify whether this is a bug, configuration issue, or misunderstanding
Your role (admin, editor, team member)	Helps us understand your permissions and access level

Helpful screenshots

If possible, include screenshots of:

the Public Page panel
the page status or sync error, if shown
the global dashboard in Apps → Public Pages for Confluence
custom domain settings, if the problem is domain-related

Additional details that may help

Detail	When it is useful
Whether the page contains many images	Useful for publish or sync performance issues
Whether images are hosted in Confluence or externally	Useful when images do not appear correctly
Whether the issue affects one page or multiple pages	Helps identify whether the issue is page-level or site-level
Whether you recently changed robots mode, site slug, or domain settings	Useful for indexing, routing, or visibility issues

What we support

We support the following:

Supported	Notes
Latest version of Public Pages for Confluence	Standard supported version
Forge-based Atlassian Marketplace deployment	Current production delivery model
Publishing, syncing, unpublishing	Core page workflows
Site settings and domain configuration	Includes robots mode, analytics, and indexing-related setup
General troubleshooting	Help with expected app behavior and common errors

What we do not support

Not supported	Notes
Custom self-hosted variants	Outside the supported delivery model
Unofficial modified builds	We can only support official versions
External infrastructure outside the app’s supported setup	Includes unsupported custom integrations

Common topics we can help with

We can help with issues such as:

a page fails to publish or sync
images do not appear on the public page
slug conflicts
custom domain verification problems
sitemap or indexing questions
robots mode confusion
unexpected public page rendering
setup questions for Google Analytics or Google Search Console

Feature requests

If you have an idea for a feature or workflow improvement, we would be glad to hear it.

📧 Email: support@typeswitch.net

When sending a feature request, it helps to include:

Include	Why it matters
How your team works today	Helps us understand your real workflow
What kind of content you publish	Gives context for the request
What feels too manual or missing	Helps us identify the real pain point
What outcome you want to improve	Helps us prioritize correctly

We prioritize product improvements based on real usage patterns and customer feedback.

Quick checklist before contacting support

Before writing to support, it is worth checking these items:

Check	Question
Page slug	Is it unique and correct?
Site slug	Is it configured correctly?
Robots mode	Is it set the way you expect?
Images	Are they hosted in Confluence or externally?
Page size	Is the page especially large or image-heavy?
Custom domain	Has DNS fully propagated?

A quick review of these points often helps identify the issue faster.

🆘 Support